Shipping policy

Shipping

We process and dispatch all orders within 1–2 business days. Your order will be shipped via express shipping, with delivery typically taking 2–8 business days worldwide, depending on your location. Please note shipping times may differ in busy periods.

Can I change my shipping address?

Please ensure that the shipping address you enter at checkout is correct, as we are unable to make changes once your order has been processed. Mistakes in the shipping address may result in delays or failed deliveries, and unfortunately, we cannot reroute packages once they are dispatched. Double-check all details before finalizing your purchase to avoid any issues. Thank you for your understanding!

Our Commitments To You

100% Satisfaction

Customer satisfaction is our priority. If you’re not happy with your purchase, we offer a 14-day money-back guarantee.

Highest Quality Materials

Our Hot Huggers are made out of the best quality fabrics. As soon as you get your hands on one you can feel it straight away.

Express Delivery

All orders are shipped directly from our UK warehouse, so your order will typically arrive within 3 days.

Safe

All our hot water bottles are certified to British Standard safety grades, and our covers feature thick insulation to provide superior protection for your skin.

Secure Payments

We partner with the most trusted payment providers to ensure your transactions are completely secure and 100% safe.